Blueoakexpress
Support Center
Quick help for tracking, holds, deliveries, and claims.
Tracking Help Customs Holds Delivery Changes ClaimsEnter your tracking number on the home page to view timeline updates and route map.
If your status shows “held for customs fees”, log in to your account to view fee details and take action (only the shipment owner can see the fee amount).
Need to update delivery instructions or request a hold? Contact support and include:
Some destinations require duties or taxes. When required, the shipment may be placed on hold until payment is submitted and verified.
Only the shipment owner account can submit payment.
Add your support email/phone here later.
Email: support@blueoakexpress.com
Hours: Mon–Sat, 9am–6pm